Intermittent System Issues

Incident Report for Phone.com, Inc.

Resolved

This incident has been resolved. We have requested a root cause analysis from AWS.

Posted Aug 31, 2021 - 19:09 EDT

Identified

AWS has identified the root cause of the issue affecting network connectivity and is working toward a resolution.

Posted Aug 31, 2021 - 17:36 EDT

Update

Amazon Web Services continues to investigate the issue affecting network connectivity.

Posted Aug 31, 2021 - 16:13 EDT

Update

We are continuing to investigate this issue.

Posted Aug 31, 2021 - 15:05 EDT

Investigating

We are experiencing intermittent issues caused by an AWS Service. We are actively investigating.

Posted Aug 31, 2021 - 15:04 EDT

This incident affected: Control Panel, Phone.com Website, My.Phone.com, and Configure.Phone.com.